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Conflict Resolution

Conflict Resolution and Confrontation Management

Knowing why conflict occurs and what to do about it are indispensable components to a healthy and efficient business.  Many people see conflict as a negative experience. In fact, conflict is a necessary part of our personal growth and development. However, conflict becomes an issue when the people involved cannot work through it. They become engaged in a battle that does not result in growth. When this type of conflict arises, negative energy can result, causing hurt feelings and damaged relationships. This course provides a basis for successful conflict resolution by examining the theory of conflict resolution and providing the participant with the skills necessary to identify and manage conflict.

Learning Outcomes:

  • What conflict is and how it can escalate
  • The types of conflict and the stages of conflict
  • How to manage conflict in your area of influence
  • Effective techniques for intervention strategies
  • Define different behavioral and communication styles
  • Strategies and approaches to effective communication and conflict resolution
Location Dates/Times Cost Action

Davenport University Institute for Professional Excellence
45 Ottawa Avenue NW
Grand Rapids, MI 49503

June 18, 2015

9am - 5pm

$295 REGISTER NOW!

 Davenport University Institute for Professional Excellence
45 Ottawa Avenue NW
Grand Rapids, MI 49503

Nov 19, 2015

9am - 5pm

 $295  REGISTER NOW!

  REQUEST INFORMATION  

 

Contact Lesa Bergsma at 616.233.2581 or email ipex@davenport.edu.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

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