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Conflict Resolution

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Conflict Resolution and Confrontation Management

Knowing why conflict occurs and what to do about it are indispensable components to a healthy and efficient business.  The course provides a basis for successful conflict resolution by examining the theory of conflict resolution and providing the participant with the skills necessary to identify and manage conflict.

Learning Outcomes:

  • Why conflict happens
  • How to manage conflict in your area of influence
  • Understanding how you operate in a conflict situation
  • Define different behavioral and communication styles.
  • Demonstrate strategies and approaches to effective communication and conflict  resolution
  • Establishing processes to handle conflict

 Click here to review the course outline.  

Location Dates/Times Cost Action

Davenport University Institute for Professional Excellence
45 Ottawa Avenue NW
Grand Rapids, MI 49503

June 18, 2015

9am - 5pm

$295 REGISTER NOW!

 Davenport University Institute for Professional Excellence
45 Ottawa Avenue NW
Grand Rapids, MI 49503

Nov 19, 2015

9am - 5pm

 $295  REGISTER NOW!

 

 REQUEST INFORMATION  

 

Contact Lesa Bergsma at 616.233.2581 or email ipex@davenport.edu.