Project Success Stories - "Doing the Right Projects Right"
|Admissions Workflow||DegreePlan Launch||Touchnet|
|THE Project 2013||Innovation Station|
With the help of Kevin Koetsier (PMO) and Laura Baillod, Mike Lehner, and Jessica Dunn (Enterprise Applications Team) we were able to create a workflow that generates an email to the admissions representative when they are assigned to a new application. This greatly improved admissions efficiency because this task used to be manually performed by the Directors of Admissions. It also reduces the turn-around time for the new applicant and allows the applicants to be contacted the same day that their application is processed - instead of waiting for the applicant to appear on the following day's activity report.
Additionally, time-saving workflows were created to assist admissions' staff with:
- receiving pending applicant test scores
- receiving notification of official transcripts
- receiving notification than an application has been accepted using scenerio-specific codes; such as a student who started in a prior term (SE) or registered for courses in a prior term (RE).
Davenport University proudly hosted this event on April 16, 2013. Students from Grand Valley State, Michigan Tech, University of Phoenix, Kalamazoo College and Davenport University competed. This event gave ITS the opportunity to provide production-quality video streaming for the West Michigan Chapter of the Project Management Institute. After successfully completing the Lettinga Auditorium just weeks before this event, our ITS team demonstrated superior knowledge of the equipment and provided an excellent outcome.
The theme for 2013 was "Keeping Our Youth - Our Future - Here", which is also item #4 of the 10 initiatives in Governor Snyder's Reinventing Michigan campaign.
This project went very well and I look forward to any potential projects with so many positively-charged ITS team members! - Kerry Prentice
Great job showcasing our PMO and ITS as well as the newly completed Auditorium upgrade. - Scott Radtke
“We are excited to have WMPMI bring focus and visibility to what Governor Snyder is trying to accomplish with the Reinventing Michigan campaign. We know the student teams competing in THE Project 2013 competition will come up with creative project plans that may well lead the way in how Michigan approaches this critical area; keeping our best and brightest students in Michigan after they graduate from College” said Dick Posthumus, Senior Advisor to Governor Snyder and one of the Executive Judges for THE Project 2012 competition.
Again, great job to all those involved who helped make this a successful event!
Our project team was dedicated to student success from the beginning. Since this solution has been available to our advising team for years, we knew that a great marketing plan would be the key to our successful student roll-out.
Concentrating on an attractive marketing campaign, we decided that Apple Gift Cards would get their attention! After a three-week communication blitz, we had students signing in and checking their degree audits minutes after its launch! Students now have a new tool to ensure a more direct path to graduation and future academic success here at Davenport University. Students can check on their degree progression from home, the road or any wireless device!
I like being able to see which of my transfer classes are applied. It helps me to plan my classes for the next year - Lynn Zielinski
Really easy to use. I like this feature a lot! - Robin Canty
After the first month, over 2,700 students signed in and accessed their information. Of them, 98.75% said that the tool was easy to understand and over 95% of students said DegreePlan either met or exceeded their expectations! With 96% of our students stating that they will track their degree progression using DegreePlan, we all hope that it remains a powerful tool for student success.
Fostering Innovative Ideas at DU
One of the strategic goals at DU was to develop a way to foster and capture great ideas and make them come to life in order to better serve our students, staff and faculty. To accomplish this, a project team was assembled to focus primarily on developing a process for soliciting, submitting and selecting these ideas. A social media tool was already selected to handle user interaction but, the process around it had to be built.
This was a non-IT, cross-functional project. The services of a Project Manager from the PMO were solicited to assemble a project team and manage the project. The resulting team developed all the steps and procedures necessary for submitting ideas and reviewing them. They then received approval to implement the plan within the given timeline. As a final check, a pilot group tested the new system before the final launch, providing excellent feedback and paving the way for a very successful, final launch.
Innovation Station is a great way for the DU community to generate innovative solutions that will significantly enhance the student experience - Sheri Maxim
Innovation Station gets a big "thumbs up" from me since it was pretty effortless to use and it helped generate lots of good ideas - Ray Grohowski
I recognized the complexity of launching Innovation Station and reached out to IT and the PMO for assistance. Innovation Station was launched on time and the pilot was very successful - Scott Epstein
Innovation Station was officially live on June 4, 2012. During the initial campaign, 39 ideas were generated, 240 comments posted, and 609 votes made by some 212 users. Approximately 20% of the targeted users participated. From the result of the campaign, the evaluation team selected 3 ideas proposed for implementation.
Launching this new tactic of capturing great ideas is just one of the many ways Davenport continues to solicit open and honest input from our faculty and staff in order to better serve our whole population.
The TouchNet MarketPlace uStore project was a fun and successful endeavor. It was a pleasure to participate - Casey Spencer
The MarketPlace upgrade was a very successful project...the group communicated well, committed willingly to the testing needs and were eager to learn new ways to use it in their work environments - Deb Brondsema
Having the teams from different departments all meet and practice working on setup up a store at the same time - with an expert in the room was brilliant! That alone made me very comfortable with the software. I wish all software implementations offered that opportunity - Julie Gotch
In today’s changing and challenging environment, the University has seen an increasing number of requests for credit card merchant accounts for online payment applications. While it can be advantageous to accept credit card payments over the Web, it is also an area of great liability. To address this issue, the University has implemented a campus-wide e-commerce solution called Touchnet Marketplace.
The Touchnet Marketplace solution offers the ability to set up a store, called “uStore,” or simply a payment processing gateway, called “uPay.” Many departments have taken advantage of the features and usability of Touchnet Marketplace and have moved or are in the process of moving their online e-commerce solutions to Touchnet Marketplace.
Some of the first uStores to be implemented was the Library's Testing Center. Their involvement from the beginning of the implementation of the Marketplace environment was greatly beneficial to getting their store launched. Their store allows them to collect user fees and registration for the TEAS V (Test of Essential Academic Skills.)