Whether you are just starting your career or you are working on advancement, interpersonal skills are essential to your success. IPEx can help you set up and schedule the right programs for your staff.
|Development Programs||Description||Ideal for||Duration|
Understanding Behavioral Styles
DiSC Behavior Style assessment and discussion builds understanding of personality and work styles to increase effectiveness of interacting in the workplace
|Customer service, sales, team building|
|Leadership Effectiveness Analysis||
Increase the ability to influence, lead and coordinate efforts for greater team productivity through personal assessment and results-driven practices.
Knowing how to read financial statements can be invaluable in analyzing business opportunities, assessing financial risks, and communicating ideas to others. This course will show how financial data is generated and reported and how it is used for decision making, analysis, and valuation.
This session will teach participants how to organize and conduct problem solving meetings using effective facilitation skills.
Good manners are not in job descriptions, but they play a significant part of the career of leaders. Good manners promote good business. In this course, the basic rules of good business etiquette are examined and practiced.
An employee’s inability to deal effectively with occupational stress has been proven in numerous studies to be a leading cause of workplace-related absenteeism, violence and lack of efficiency. While stress plays a normal—and important—role in an employee’s professional and personal life, it is critical that one masters the art of controlling and channeling stress into something productive for both the company and the individual. Failure to do so has adverse personal, social and business implications for the individual and employer. This course will focus on helping the individual identify causes of stress and develop a plan to curtail their effects.
This 4-hour introductory course will provide an overview of project management methodology, principles and techniques. Hands-on exercises, participative discussion, and interactive case studies will supplement the concepts taught.
Many people in today’s chaotic business environment find that it is difficult to file and organize things at work so they can easily be retrieved later. In a business environment where files must be shared, the problem can be even worse. This course will teach participants tips and tricks to organize an office and spend less time shuffling paper.
This course will teach the student how to focus on easy-to-learn writing tips that will make him or her much more productive. The principals taught here apply to all types of writing, from legal correspondence to proposals and even personal letters.
This course helps people understand and commit to better time management habits. Like any habit, time management can either help or hinder the efficiency of an individual or organization. Proper time management is indispensable to employees’ productivity.
This 4-hour course will help all attendees better understand how well-organized and properly-run meetings can enhance and enliven any organization. Like many activities in organizations, meetings can be viewed as a valuable tool or a means to an end. The Meeting Facilitation/Organization course will teach participants how to organize meetings, and keep them on track using facilitation skills.
Unresolved conflict within employee workgroups, teams or cross functional departments can create a low energy environment, poor employee morale and high stress…all factors reducing productivity. It is just natural that at some time all employees find themselves in situations that will test their abilities to resolve conflicts and work effectively with others. Knowing why conflict occurs and what to do about it are indispensable components to a healthy and efficient environment. Conflict Resolution provides a basis for successful conflict resolution by providing the participants with the skills necessary for the “prevention and treatment” of conflict.
This introductory course was designed to help the student enhance their use of Microsoft Word by learning how to use many of the tools built into the product for automating tasks and creating more appealing documents
This introductory course was designed to acquaint students with Microsoft's popular electronic spreadsheet program. It will familiarize the student with spreadsheet concepts and fundamentals. Participants will learn to create and edit spreadsheets incorporating numeric, text and formula entries, adjust the appearance of the spreadsheet, chart spreadsheet data, and print the spreadsheet
Of all Internet activities, email is the most popular. Almost 88 percent of all Internet users in the United States use email. Millions of people use email for business correspondence with bosses, colleagues, clients, and prospective employers. A lot of email is well written and a lot of email isn’t. This interactive session will help learners to convey a professional image within and outside the organization through well written email messages.
Listening is a critical competency in any business and a skill that is often ignored or underdeveloped. The results of poor listening lead to damaged relationships, waste of resources and poor employee morale. Research indicates that during an average workday, an individual spends up to 45% of their time in listening activities (9% in writing, 16% in reading, 30% in speaking). We assume because we sit and nod that we are skilled at listening. However most of us have very passive listening skills, tuning “in and out” of the conversation, versus active listening where our undivided attention is focused on understanding the message of the sender. Through Listening Effectively, employees will improve customer satisfaction, reduce costs and give your organization a competitive advantage.
Understand how your behavioral style impacts your approach to managing tasks, people, time and stress while developing strategies to use the strengths of your style when under workplace deadlines and minimize the “liabilities” that lead to inefficiencies. This session includes specific tools and methods to enhance your ability to prioritize multiple work requests from multiple sources and develop systems to keep track of work in “progress” and meet deadlines.