FAQ

Where is my Book Voucher?

For students using financial aid, a voucher will be made available 24 hours after you have completed the payment process [1]. 

Where is my Book Voucher SFA Number?

Your Book Voucher SFA Number will be automatically sent to your student email address.  If you have not received an email, check your Spam blocker.

Where is my refund?

It can take up to 14 days for Accounts Receivable to process a credit balance (refund) after your financial aid is disbursed to your account. Davenport is required to perform an audit of each student account prior to sending excess financial aid. Refunds processed are sent to your Panther OneCard [2]. If you have not yet activated your Panther OneCard, please Activate [3] it now.

Why do I have to wait for my refund if a Third Party sponsor is paying for my tuition?

Refunds are issued within 14 days once a credit balance appears on your student account.

When are refunds processed?

Credit balances (refunds) are processed on Wednesdays and Fridays. It can take 24-48 hours for funds to be deposited into your account after Davenport sends the funds to HigherOne.

What is the difference between Disbursement vs. Excess Financial Aid (aka Refund)?

Disbursement occurs when your lender sends the loan funds to Davenport University. Excess financial aid (refund) occurs if your total financial aid disbursement exceeds the charges on your student account.

Can my student receive my Parent PLUS Refund?

Yes, please contact a Financial Aid Counselor [4] for more information.

Can Parent PLUS Refunds be sent to Panther OneCards?

Parents PLUS refunds will be processed via a check and will follow the Refund Policy [2]. 

How do I request additional loan funds? 

Learn how to request [5]additional loan funds.

What if my loans have not posted?

If your loan have not posted contact your Financial Aid Counselor [4].

Where is my Panther OneCard?

Panther OneCards are mailed to the student’s permanent address approximately one week prior to classes starting.  If you have not received your Panther OneCard, please contact your advisor.

What do I do if I have lost or misplaced my Panther OneCard?

If you have lost your Panther OneCard contact your advisor or HigherOne at (866) 309-7452 to have a new card ordered. There is a $35 non-refundable replacement fee.

Why do I have a hold?

Holds may be placed on a student’s account for Academic, Financial Aid, or Bursar’s Office reasons.  If you have a hold on your account contact your advisor.

How do I drop my class?

Contact your advisor if you wish to drop your class(es). If you are receiving Title IV funds, contact your Financial Aid Counselor [4].

Why am I being charged for a class I dropped or withdrew from?

Official notice of all withdrawals, failure to attend, or schedule changes (including no attendance in any class(es)) must be made in writing or in person to Advising. Failure to do so will result in full charges.  All other charges for classes are based on the date of withdrawal or drop per the academic calendar [6].

Why am I not receiving a discount along with my scholarship?

According to the Scholarship Guidelines [7], the student may be eligible to receive a discount or an institutional scholarship, but not both.

How do I cancel my payment plan after I dropped all my classes?

Automatic Payment Plans are adjusted according to your most recent charges.  Automatic Payment Plans are recalculated within 24 hours after an adjustment is made on your student account.

Why did my Automatic Payment Plan increase or decrease?

Automatic Payment Plans are adjusted according to your most recent charges.  Automatic Payment Plans are recalculated within 24 hours after an adjustment is made on your student account. Your new plan details will be sent to your student email.