Davenport University — www.davenport.edu
Business Skill Courses
Gain an advantage for success with the Institute for Professional Excellence (IPEx). Our one-day business skill courses provide you and your organization with the in-depth strategies and knowledge you need to excel. Each course is led by an industry-experienced facilitator in a unique adult-focused learning environment. Training materials, workbooks and lunch and provided.
Stay current in your field and competitive in the workplace. Select the programs that best meet your professional needs. Click the course title for details, training dates, and registration. Contact us directly at 616-233-2581 or
firstname.lastname@example.org. Course list:
Learn to use delegation effectively with your peers as well as your direct reports. Why Aren't You Delegating? Learn the six critical elements of customer service that, when the company lives them, bring customers back to experience service that outdoes the competition. Exceeding Expectations: Great Customer Service Develop effective presentation skills that increase credibility, aid in retention of the message, and motivate the receiver to take the desired action. Exceptional Presentations Etiquette Essentials for Business Gain an extra edge and learn to handle any business situation with confidence. Effective Writing for Business: Reports and Proposals Build on a solid base of writing skills to learn to write with impact in formal, informal, report, and proposal styles. Refresh basic writing concepts with an overview of the most common business documents, and techniques on how to write clearly, persuasively and with energy. Professional Business Writing Time Management: Get Organized for Peak Performance Explore techniques to better manage your time and learn to rely on the abilities of others to achieve goals and complete projects. Gain the confidence to collaborate with finance and accounting professionals to achieve financial goals. Accounting Skills for Supervisors Success With Emotional Intelligence Learn techniques to understand, use, and appreciate the role of emotional intelligence in the workplace. Managing Change in the Workplace Learn how to manage and cope with change and how to lead others to adapt and thrive in a new environment. Creative Thinking for Team Success Gain techniques to boost your creative potential and to foster creativity and innovation in your workplace. Leveraging the Generation Gap Explore problems, solutions, and strategies to help overcome issues of the generation gap.
For more information, contact us at 616-233-2581 or email