Developing a culture of measurement, empowerment, and continuous improvement. 

The Process Improvement department provides tools and training to faculty and staff to improve performance. Through the Process Based Management (PBM) model, teams focus on meeting and exceeding the needs of students and other key stakeholders.

PBM Model at DU Designing processes to meet student and stakeholder needs Managing processes and monitoring performance to ensure student and stakeholder needs are continually met   Improving processes that fall short of student & stakeholder expectations

Sheri Maxim
Executive Director for Process Improvement 
smaxim2@davenport.edu