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SOM Professional Development Course Catalog

Professional Development

Tools and experience to achieve immediate results.

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Davenport University’s IPEx offers results-oriented, targeted professional development programs designed for busy, working professionals. Stay current in your field and competitive in the workplace with training that ranges from 1/2-day workshops to multi-day certificates and industry certifications.

Courses are taught by industry experts, so you’ll walk away with new knowledge and skills that you can apply immediately.

Explore our current course offerings

Questions? Contact us at 616-233-2589 or ipex@davenport.edu for more information.


Project Management Courses

Project Management Offerings

Certificate of Project Management

COST: $790

LENGTH: 3 days, 9 a.m. - 5 p.m.

GRAND RAPIDS – DOWNTOWN
February 14 & 15, March 1, 2018
REGISTER

KALAMAZOO
March 6 & 7, March 27, 2018
REGISTER

LANSING
March 14 & 15, March 29, 2018
REGISTER

DETROIT AREA
May 16 & 17, June 7, 2018
REGISTER

This 3-day Certificate of Project Management program is designed to develop a thorough understanding and practical application of the universally recognized tools every project manager needs to ensure successful project planning from start to finish.

Start with building on a foundation of internationally accepted concepts, tools, and techniques for working effectively in all stages of project management. Then, you’ll focus on resource management, project leadership, change management, risk, team communications, and control.

After completing this course, you will be able to:

  • Effectively use project planning tools
  • Identify tasks, resources, and potential risks
  • Develop and manage a team, including motivating, rewarding, and maximizing productivity
  • Prepare essential project aspects, including budget, final plan, and statement of work
  • Implement proven strategies for working with problem team members

This course is eligible for 24 PDUs through PMI (9 Technical, 6 Leadership, and 9 Strategic).

DOWNLOAD THE BROCHURE

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Project Management Professional (PMP)® Exam Prep

ONLINE - 24/7 ACCESS

March 5 - April 21, 2018
REGISTER

7 week course

This intensive course prepares participants for the Project Management Professional (PMP)® certification examination developed and conducted by the Project Management Institute (PMI).

The exam prep course focuses on the review of all subject matter for the Project Management Certification, including essential terminology, tools, and techniques to pass the PMP® exam.

After completing this course, you will be able to:

  • Demonstrate a thorough understanding of key elements of each of the project management processes
  • Recognize the critical terms and concepts within the project management framework
  • Explain key points of professional and social responsibility as it relates to project management

This course is eligible for 45 PDUs through PMI (18.75 Technical, 15 Leadership and 11.25 Strategic).

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Project Management Professional (PMP)® Exam Prep

COST: $1,395 + materials

GRAND RAPIDS – DOWNTOWN
January 29 - February 2, 2018REGISTER

LANSING
May 7 - 11, 2018
REGISTER

DETROIT AREA
May 21 - 25, 2018
REGISTER

5 DAY BOOT CAMP

In addition to the exam preparation covered in the 7 week course, the 5-day PMP® Boot Camp is designed to prepare students to pass the certification exam while learning Agile and advanced project management tools and principles.

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Note: In order to sit for the PMP® exam, participants must meet educational and work experience requirements. Please refer to www.pmi.org for specific exam requirements. 

This course is eligible for 45 PDUs through PMI (18.75 Technical, 15 Leadership and 11.25 Strategic).

 

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Project Scheduling with Agile

COST: $1,276

LENGTH: 7 weeks

ONLINE - 24/7 ACCESS
January 8 - February 24, 2018
REGISTER

This course provides an in-depth look at scheduling in the complex world of global projects. Participants will engage in case study activities to practice using MS Project tools and gain real world experience.

Create realistic project schedules, network diagrams, and work breakdown structures using the agile methodology, including estimating activity duration, determining the critical path, corrective actions, and effective use of reports. 

After completing this course, you will be able to:

  • Plan and create realistic project schedules, network diagrams and work breakdown structures.
  • Estimate duration of activities and schedule with agile methodology
  • Set up resources and costs in MS Project
  • Develop and share project plans to include Gantt Charts
  • Utilize the Work Breakdown Structure and work packages to effectively manage a project schedule

This course is eligible for 45 PDUs through PMI (35.25 Technical, 3.5 Leadership and 6.25 Strategic).

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Project Financial Risk Analysis

COST: $1,276

LENGTH: 7 weeks

ONLINE - 24/7 ACCESS
March 5 - April 21, 2018
REGISTER

Delve into the financial and risk management of project management in a global environment by focusing on activity based forecasting, estimating management reserve, budgeting, risk management and cost associated with projects.

Discover the relationship between project schedule and budget to minimize the impact of project uncertainties. 

After completing this course, you will be able to:

  • Identify the project earned value
  • Develop reports to analyze project performance
  • Utilize Estimates At Complete (EAC) methods
  • Use Activity Based Management (ABM) to forecast expenditures
  • Mitigate risk by managing uncertainties

This course is eligible for 45 PDUs through PMI (25 Technical, 7 Leadership and 13 Strategic).

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Global Sourcing for Projects

COST: $1,276

LENGTH: 7 weeks

GRAND RAPIDS – LETTINGA
March 8 - April 19, 2018
Thursdays from 6 - 9:50 p.m.REGISTER

ONLINE - 24/7 ACCESS
March 8 - April 19, 2018
REGISTER

Learn to develop global contracts and explore the cultural and ethical differences of managing projects and contracts in a global environment.

Discover pragmatic regional, legal, cultural and ethical environments that affect sourcing decisions and overall project management.

After completing this course, you will be able to:

  • Understand the different environments that affect sourcing decisions and management
  • Develop a Request for Proposal (RFP) to include a Statement of Work (SOW)
  • Identify cultural differences in sourcing when managing multinational teams
  • Choose effective technology to manage global teams
  • Navigate outsourcing, as well as moral and ethical challenges faced in multinational projects

This course is eligible for 45 PDUs through PMI (7.5 Technical, 22.5 Leadership and 15 Strategic).

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Project Quality Management

COST: $1,276

LENGTH: 7 weeks

GRAND RAPIDS – LETTINGA
March 8 - April 19, 2018
Thursdays from 6 - 9:50 p.m.REGISTER

REAL TIME VIRTUAL
March 8 - April 19, 2018
Thursdays from 6 - 9:50 p.m. 
REGISTER

In this course, you will learn to create project or program deliverables by gaining insight in quality and process improvement.

Improve your skills in project quality and process improvement for creating project deliverables with a focus on six sigma, lean, quality control, testing, continuous improvement, and requirements verification.

After completing this course, you will be able to:

  • Implement a project quality plan
  • Identify and utilize appropriate project quality tools
  • Connect quality assurance processes with contract requirements verification to ensure customer satisfaction
  • Distinguish between product and process standards

This course is eligible for 45 PDUs through PMI (26.25 Technical, 3.75 Leadership and 15 Strategic).

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Best Practices in Microsoft Project

COST: $716

LENGTH: 2 days, 8 a.m. - 5 p.m.

GRAND RAPIDS – DOWNTOWN
June 13 & 14, 2018
REGISTER

Uncover the features and timesaving tips of Microsoft Project, an incredible project management tool to assist managers so they can achieve a successful outcome.

Learn to use Microsoft Project to manage large jobs efficiently by monitoring every aspect of your project, including timeframe, cost, workforce and more.

After completing this course, you will be able to:

  • Create a project plan using MS Project
  • Identify plan deadlines, constraints, and optimization opportunities
  • Effectively execute a project and monitor its progress
  • Filter, group, sort, and reschedule project tasks
  • Customize project templates, fields, features, and view
  • Consolidate project plans, create a master plan, and link projects

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Human Resources Courses

Human Resources Offerings

SHRM Certification Exam Prep

COST: $1,095

LENGTH: 13 weeks

GRAND RAPIDS – DOWNTOWN
February 5 – May 7, 2018
Mondays from 6 p.m. - 9 p.m.REGISTER

ONLINE - 24/7 ACCESS
February 5 – May 7, 2018
REGISTER

This intensive 13-week SHRM certification prep course combines expert instruction with the most current SHRM Learning System®, so you will learn faster, retain more knowledge, and stay on track for success on the exam.

Becoming SHRM certified not only prepares you for the challenges ahead; it shows your colleagues, supervisors, and potential employers that you're invested in your career and ready to lead. Wherever your career takes you, your SHRM certification will define you as an HR expert and leader.

After completing this course, you will be able to:

  • Demonstrate your understanding of the knowledge domains and behavioral competencies tested on the exam.
  • Assume greater leadership roles and contribute to the strategic direction of your organization.
  • Create a common HR language that optimizes consistency and effectiveness.
  • Maintain an industry-leading level of excellence and relevance in human resources

Download THE BROCHURE

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Essentials of Human Resources

COST: $600

LENGTH: 4 weeks

GRAND RAPIDS - DOWNTOWN
April 10 - May 8, 2018
Tuesdays from 6 - 8:45 p.m.
REGISTER

This course addresses the complex HR issues faced by today’s business professionals, ranging from legal matters to selecting qualified employees.

In just 5 weeks, we cover the latest knowledge related to HR laws and regulations to help reduce the risk of potentially costly lawsuits. This course is valuable for managers, team leaders, small business owners, or HR professionals who want to enter the competitive and growing HR profession.  

After completing this course, you will be able to:

  • Understand HR laws and regulations concerning compensation, employment law, recruitment, benefits, and risk management
  • Improve the employee recruitment and selection process while avoiding legal pitfalls
  • Enrich employee orientation, onboarding, professional development, and training

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Emotional Intelligence (EQ)

COST: $396

LENGTH: 1 day, 9 a.m. – 5 p.m.

GRAND RAPIDS - DOWNTOWN
February 6, 2018
REGISTER

LANSING
January 17, 2018REGISTER

DETROIT AREA
February 22, 2018REGISTER

In this 1-day workshop, you will learn to make stable decisions and get results through effective communication by managing your emotions.

Leaders who have developed a high emotional intelligence are able to facilitate high levels of productivity and collaboration. Become a leader that can leverage the ability to sense, understand, and apply the power of emotion.

Participants complete the Emotional Quotient Assessment™ prior to attending the course to empower a personal understanding of EQ.

After completing this course, you will be able to:

  • Utilize EQ to become more self-aware of your strengths and weaknesses
  • Regulate your emotions in times of tough decisions
  • Effectively communicate in ways that inspire and motivate
  • Tune in to non-verbal cues in ways that will illicit respect
  • Leverage your EQ to minimize conflict that disrupts the workplace

 

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Difficult Conversations

COST: $156

LENGTH: 4 hours, 8 a.m. – 12 p.m.

GRAND RAPIDS - DOWNTOWN
March 27, 2018
REGISTER

LANSING
February 28, 2018REGISTER

DETROIT AREA
March 15, 2018REGISTER

When difficult conversations arise, are you able to find the right words? Difficult conversations in the workplace are inevitable.

How can you manage the exchange so it goes as smoothly as possible?

In this 4-hour workshop, you will learn to manage difficult conversations to get the best results. Confidently turn crucial conversations into constructive ones. 

After completing this course, you will be able to:

  • Identify a conversation as crucial
  • Manage silence, violence, or hidden motives within the conversation
  • Create a safe environment that is conducive to collaboration
  • Use persuasion and not abrasion to get results

 

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Accounting & Finance Courses

Operations & Supply Chain Offerings

Certificate of Integrated Operations Management

COST: $3,596

LENGTH: 12 weeks

GRAND RAPIDS - DOWNTOWN
February 23 - May 18, 2018 
Fridays from 8 a.m. – 4 p.m.REGISTER

Designed for professionals who wish to improve operations in their organizations, the Certificate of Integrated Operations Management examines proven techniques to maximize efficiency, reduce risk, and improve quality.

Over the course of 12 weeks, you will develop solutions for challenges in scheduling, sourcing, logistics, quality control, and more. This program integrates operations, quality, and project management and concludes with the development of a comprehensive process improvement plan. 

After completing this course, you will be able to:

  • Improve skills in project estimating, scheduling, budgeting, costing, and resource management
  • Develop strategies to implement supply chain concepts, lean concepts, and sustainability into your organization
  • Analyze the framework of quality and performance excellence
  • Identify and understand various processes and tools used in management to improve efficiency

This program is eligible for 9 undergraduate or 3 graduate credits toward a degree at Davenport University and 42 PDCs through SHRM.

Download THE BROCHURE

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Project Leadership in Operations

COST: $1,276

LENGTH: 7 weeks

GRAND RAPIDS - LETTINGA
January 8 - February 24, 2018
REGISTER

ONLINE - 24/7 ACCESS
January 8 - February 24, 2018REGISTER

Learn the concepts and practices that are necessary to lead companies with a project-focus in alignment with effective operations. Translate global organizational objectives into project initiatives that meet corporate goals.

Enhance your communication skills and better understand the processes and controls required to manage project portfolios in a coordinated global environment.

After completing this course, you will be able to:

  • Provide project leadership in an operations-focused organization
  • Manage project portfolios in a coordinated global environment
  • Translate global organizational objectives into project initiatives that meet corporate goals

This program is eligible for 45 PDUs through PMI (6.75 Technical, 17 Leadership, and 11.25 Strategic). 

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Fundamentals of Lean

COST: $156

LENGTH: 4 hours, 8 a.m – 12 p.m.

GRAND RAPIDS - DOWNTOWN
TBDComing Soon

Simplify, standardize and improve the workflow in any organization with a strong understanding of Lean. Lean affects all industries, including banking, construction, healthcare, insurance and other service industries.

In this 4-hour workshop, you will better understand Lean processes and standards that create a stable and predictable work environment to support business outcomes.

After completing this course, you will be able to:

  • Apply Lean concepts and tools
  • Blend technology into the business process
  • Understand easy methods to implement Lean

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Management Courses

Management Offerings

Certificate of Supervisory Management

COST: $1,960

LENGTH: 12 weeks

GRAND RAPIDS – DOWNTOWN
February 21 – May 9, 2018
Wednesdays from 8 a.m. – 5 p.m.REGISTER

LANSING
February 20 – May 8, 2018 
Tuesdays from 8 a.m. – 5 p.m.REGISTER

DETROIT AREA
April  12 – June 21, 2018 
Thursdays from 8 a.m. – 5 p.m.REGISTER

This 12-week course focuses on the core competencies necessary to increase productivity and performance. Learn to build collaboration, promote trust, and empower your employees to achieve results.

Whether you are a new or experienced supervisor, this course will help you find the right mix of guidance, leadership, motivation, and discipline to acquire peak results.

After completing this course, you will be able to:

  • Acquire a basic understanding of leadership skills and how they will enhance your ability to be successful
  • Clarify the nature of your leadership and understand employees’ motivation to perform
  • Recognize and utilize key elements that move teams from involvement to empowerment
  • Identify types of conflict and effectively communicate to find a resolution
  • Put to use important techniques such as active listening, persuasion and negotiation 

This course is eligible for 3 academic credits toward an undergraduate degree at Davenport University.

Download THE BROCHURE

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Mini MBA

COST: Coming Soon

LENGTH: 12 weeks

GRAND RAPIDS - DOWNTOWN
March 30 – June 15, 2018
Coming Soon

The Mini MBA provides a practical foundation in current business theory and practices in an intensive, 12-week format.  Through case studies, problem-solving exercises and interactive class sessions, you will sharpen your abilities in strategy, finance, accounting, marketing, leadership, and business analysis.

Whether you are seeking to enhance your knowledge in order to become more versatile for advancement or you are testing the water to determine whether you want to pursue a traditional MBA, the Mini MBA will provide a framework of knowledge for making informed business decisions on the issues affecting today’s workplace.

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Emotional Intelligence (EQ)

COST: $396

LENGTH: 1 day, 9 a.m. – 5 p.m.

GRAND RAPIDS - DOWNTOWN
February 6, 2018
REGISTER

LANSING
January 17, 2018REGISTER

DETROIT AREA
February 22, 2018REGISTER

In this 1-day workshop, you will learn to make stable decisions and get results through effective communication by managing your emotions.

Leaders who have developed a high emotional intelligence are able to facilitate high levels of productivity and collaboration. Become a leader that can leverage the ability to sense, understand, and apply the power of emotion.

Participants complete the Emotional Quotient Assessment™ prior to attending the course to empower a personal understanding of EQ.

After completing this course, you will be able to:

  • Utilize EQ to become more self-aware of your strengths and weaknesses
  • Regulate your emotions in times of tough decisions
  • Effectively communicate in ways that inspire and motivate
  • Tune in to non-verbal cues in ways that will illicit respect
  • Leverage your EQ to minimize conflict that disrupts the workplace

 

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Difficult Conversations

COST: $156

LENGTH: 4 hours, 8 a.m. – 12 p.m.

GRAND RAPIDS - DOWNTOWN
March 27, 2018
REGISTER

LANSING
February 28, 2018REGISTER

DETROIT AREA
March 15, 2018REGISTER

When difficult conversations arise, are you able to find the right words? Difficult conversations in the workplace are inevitable.

How can you manage the exchange so it goes as smoothly as possible?

In this 4-hour workshop, you will learn to manage difficult conversations to get the best results. Confidently turn crucial conversations into constructive ones. 

After completing this course, you will be able to:

  • Identify a conversation as crucial
  • Manage silence, violence, or hidden motives within the conversation
  • Create a safe environment that is conducive to collaboration
  • Use persuasion and not abrasion to get results

 

 

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Talk So People Listen

COST: $156

LENGTH: 4 hours, 8 a.m. - 12 p.m.

GRAND RAPIDS - DOWNTOWN
June 5, 2018
REGISTER

LANSING
May 30, 2018REGISTER

DETROIT AREA
May 24, 2018REGISTER

Use your words to inspire action. Effectively manage workplace relationships, assignment, and ideas through clear communication and engagement.

What you say and how you say it is important. Use your words to inspire action with this 4-hour workshop. This course is successful when participants come prepared with experiences to share. 

After completing this course, you will be able to:

  • Distinguish between persuasion and manipulation
  • Utilize techniques to influence others
  • Initiate persuasive conversations
  • Use storytelling to extend influence

 

 

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Finance for the Non-Financial Manager

COST: $396

LENGTH: 1 day, 8 a.m – 5 p.m.

GRAND RAPIDS - DOWNTOWN
December 7, 2017REGISTER

LANSING - September 27, 2018Coming Soon

DETROIT AREA - November 15, 2018Coming Soon

Take the guesswork out of your decision-making and deliver a better bottom line. This 1-day course is designed for managers who want an applicable understanding of financial concepts, tools, and techniques.

By the end of this course, you will have a grasp on the numbers side of business and the impact that it has. You will be able to apply your training to contribute strategic information to your organization by analyzing opportunities, assessing risks, and effectively communicating ideas.

After completing this course, you will be able to:

  • Apply basic finance principles and use financial terminology
  • Evaluate the financial viability of projects
  • Apply tools for effective capital planning, budgeting, and forecasting
  • Communicate information through financial terms
  • Leverage data and analysis in decision-making

Download THE BROCHURE

This course is eligible for 7 CPE credits through the NASBA.

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Business Planning for Entrepreneurs

COST: $1,276

LENGTH: 7 weeks

ONLINE - 24/7 ACCESS
January 10 -February 21, 2018REGISTER

Effective business planning is critical to an entrepreneurial company's long-term success and its ability to raise capital and grow successfully. Be prepared to tell your story and conservatively predict your business future.

This 7-week course provides foundational knowledge of the entrepreneurial process and its applications in new ventures and other aspects of business management.

After completing this course, you will be able to:

  • Identify the elements of a good business plan
  • Effectively build new venture teams and secure financial support
  • Recognize and evaluate new business opportunities
  • Employ basic strategies for enterprise growth and development

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Leadership Courses

Leadership Offerings

Situational Leadership

COST: $716

LENGTH: 2 days, 9 a.m. - 5 p.m.

GRAND RAPIDS - DOWNTOWN
February 7 & 8, 2018
REGISTER

LANSING
February 28 & March 1, 2018
REGISTER

DETROIT AREA
May 30 & 31, 2018
REGISTER

This 2-day course will equip you with the tools to apply the most effective leadership style in any given situation based on the needs of the team member. Learn how to read people, influence (not control), and become the kind of leader that others want to follow.

By using the Situational Leadership techniques, you can achieve greater productivity within your team. On an organizational level, this style of leadership has been proven to help retain your most talented employees by being more responsive to their development needs.

After completing this course, you will be able to:

  • Diagnose the development levels of employees and choose the appropriate leadership style
  • Help others develop competence, motivation, and confidence
  • Effectively shift employee intentions into behaviors and behaviors into accountability
  • Increase the energy, self-reliance, and drive of the employees on your team 

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Negotiating for Results

COST: $156

LENGTH: 4 hours, 8 a.m – 12 p.m.

GRAND RAPIDS - DOWNTOWN
February 27, 2018
REGISTER

LANSING
April 25, 2018
REGISTER

DETROIT AREA
May 17, 2018
REGISTER

Negotiating is about creating and gaining value – and it is rarely simple. The process can be complicated by personalities, chain of command, and alleged power. Professionals who master the process of negotiation save both time and money, and develop a higher degree of fulfilment in their work.

In this 4-hour workshop, you will develop your skills and confidence for negotiating with internal and external stakeholders, including customers, supplies, and colleagues. Turn face-to-face confrontation into side-by-side problem solving with effective negotiation skills.

After completing this course, you will be able to:

  • Negotiate more successfully
  • Prepare for the negotiation process, regardless of the circumstances
  • Identify and utilize different negotiation styles based on the situation
  • Develop strategies for dealing with tough or unfair tactics
  • Quickly identify alternatives and recognize options
  • Implement basic negotiation principles, including BATNA, WATNA, WAP, and the ZOPA

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Leading the Next Generation

COST: $156

LENGTH: 4 hours, 8 a.m – 12 p.m.

GRAND RAPIDS - DOWNTOWN
January 16, 2018
REGISTER

LANSING
March 28, 2018
REGISTER

DETROIT AREA
January 11, 2018
REGISTER

In order to be an effective leader in today’s workplace, it is critical to know how to inspire and engage all generations to create higher-functioning teams.

In this 4-hour workshop, you will develop your skills and confidence for negotiating with internal and external stakeholders, including customers, supplies, and colleagues. Turn face-to-face confrontation into side-by-side problem solving with effective negotiation skills.

This 4-hour workshop will help you understand how to capitalize on each of the talents and strengths of all employees to build a more collaborative environment.

After completing this course, you will be able to:

  • Identify generation gap issues
  • Apply organizational strategies to meet the needs of each generation
  • Align cultural values with expectations
  • Leverage the strengths of each generation

 

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Strategic Planning and Tactical Action

COST: $396

LENGTH: 1 day, 9 a.m – 5 p.m.

GRAND RAPIDS - DOWNTOWN
March 13, 2018
REGISTER

LANSING
September 19, 2018
REGISTER

DETROIT AREA
September 26, 2018
REGISTER

A strategic plan sets the direction and establishes priorities for your organization. A good strategic plan lets employees know what they should be working on and how to prioritize.

Define your organization’s view of success. Through this 1-day workshop, you will gain a stronger understanding of the strategic planning process. Learn ways to translate your goals and objectives into tactical action plans that can be implemented at all organizational levels.

After completing this course, you will be able to:

  • Initiate strategic planning by developing key success factors, benchmarking, and best practices
  • Relate mission, vision, and values within strategy and link the strategic plan to KPIs
  • Use a SWOT analysis to determine goals that leverage strength and account for weakness
  • Assign roles, responsibilities, and accountabilities to drive initiatives forward
  • Utilize cascading goals, tactical action plans, and balance scorecards
  • Communicate strategies to all levels of the organization for universal buy-in

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Leading Without Authority

COST: $396

LENGTH: 1 day, 9 a.m – 5 p.m.

GRAND RAPIDS - DOWNTOWN
January 23, 2018
REGISTER

LANSING
September 26, 2018
REGISTER

DETROIT AREA
September 27, 2018
REGISTER

Even if you cannot command compliance, you can get enthusiastic cooperation. Power and influence involve much more than just telling people what to do. Regardless of your position, you have the ability to lead other people in your job.

In this 1-day workshop, you will learn to engage others, manage interactions, and shape outcomes without formal authority. Influence is power. No matter who you are, where you work, or what your professional goals are, achieving more influence in the workplace is critical for success.

After completing this course, you will be able to:

  • Develop a strategy for achieving results through others
  • Establish credibility to increase influence as a leader
  • Use emotional intelligence (EQ) as a tool for managing relationships
  • Use Level 5 Leadership to build a professional network
  • Reference DISC to influence interaction

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Sales Training

Sales Offerings

Strategic Account Management

COST: $396

LENGTH: 1 day, 9 a.m – 5 p.m.

GRAND RAPIDS - DOWNTOWN
March 9, 2018Register

Today, sales professionals need to be strategic and tactical at the same time when managing accounts and client relationships. This workshop will equip you with proven tools and strategies to grow existing business. 

After completing this course, you will be able to:

  • Identify changes in the world of sales and how sales professionals need to respond
  • Segment existing accounts based on current performance and future potential
  • Develop your sweet spot customer criteria based on offerings, value, and what is good business
  • Develop a strategic account plan aimed at securing and growing client relationships

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Winning Complex Sales

COST: $396

LENGTH: 1 day, 9 a.m – 5 p.m.

GRAND RAPIDS - DOWNTOWN
March 23, 2018Register

Winning large, complex sales for the business-to-business sales professional has become increasingly challenging. Learn what top sales professionals do differently to navigate complex deals.

This training includes hands-on strategies and tools that will help you win more and close larger deals.

After completing this course, you will be able to:

  • Recognize why B2B complex deals are tougher than ever and how to overcome obstacles
  • Apply best practices in deal strategy to win new business
  • Use a proven methodology that can be applied to any complex B2B deal to win more business

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Customer-Centric Selling

COST: $396

LENGTH: 1 day, 9 a.m – 5 p.m.

GRAND RAPIDS - DOWNTOWN
February 16, 2018Register

Learn to develop, build and maintain strong relationships with your customers to keep them from going to the competition. Learn specific selling strategies to move you from a product-centric to a customer-centric selling approach.

By building and maintaining customer relationships, you will enjoy high customer retention, more profitable relationships, and increased customer loyalty.

After completing this course, you will be able to:

  • Align your solutions with your customer’s needs (and their definition of value)
  • Implement strategies to better understand the buyer-seller relationship
  • Build rapport and better connect with your customer
  • Actively listen and maximize the effectiveness of every sales call

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Accounting & Finance Courses

Accounting & Finance Offerings

Certified Management Accountant (CMA) Exam Prep

COST: $1,195 + books

LENGTH: 2 part course, 15 weeks each (runs each Fall and Winter semesters)

CMA PART II - RTV*
January 8 - April 28, 2018
Tuesdays from 6 p.m. – 8:50 p.m.REGISTER

CMA PART II - ONLINE
January 8 – April 28, 2018REGISTER

A two-part course with focused curriculum that will prepare you for the Certified Management Accountant (CMA) certification exam. Achieving the CMA credential proves your mastery of financial planning, analysis, control, and decision support.

Statistically, CMAs earn 28% more in the U.S. than noncertified professionals. While taking our exam prep course does not guarantee that you pass the exam, we are committed to increasing your chances.

After completing both CMA I & II, you will be able to:

  • Demonstrate your ability to effetely plan, forecast, and determine budgets
  • Measure performance, manage costs, and monitor internal controls
  • Understand financial statements and decision analysis techniques
  • Apply corporate finance strategies
  • Improve investment decision-making
  • Demonstrate strong professional ethics

Participants must pass both the CMA Part I and CMA Part II exams to earn the designation. This course is eligible for 7 CPE credits through the NASBA.

*Real Time Virtual (RTV) learning is an online classroom with weekly meeting days and times. Students connect through a computer with a camera and headset in real-time. You may attend from home or your nearest DU campus.

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Finance for the Non-Financial Manager

COST: $396

LENGTH: 1 day, 8 a.m – 5 p.m.

GRAND RAPIDS - DOWNTOWN
December 7, 2017REGISTER

LANSING
September 27, 2018Coming soon

DETROIT AREA
November 15, 2018Coming soon

Take the guesswork out of your decision-making and deliver a better bottom line. This 1-day course is designed for managers who want an applicable understanding of financial concepts, tools, and techniques.

By the end of this course, you will have a grasp on the numbers side of business and the impact that it has. You will be able to apply your training to contribute strategic information to your organization by analyzing opportunities, assessing risks, and effectively communicating ideas.

After completing this course, you will be able to:

  • Apply basic finance principles and use financial terminology
  • Evaluate the financial viability of projects
  • Apply tools for effective capital planning, budgeting, and forecasting
  • Communicate information through financial terms
  • Leverage data and analysis in decision-making

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This course is eligible for 7 CPE credits through the NASBA.

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Technology Courses

Technology Offerings

NETW 151 Cisco Networking Fundamentals

COST: $1,197.60

LENGTH: 15 weeks

GRAND RAPIDS - LETTINGA
January 8 - April 23, 2018
Mondays from 6 – 9:50 p.m.REGISTER

Architecture, structure, functions, components, and models of the Internet and computer networks is the foundation of Cisco Networking Fundamentals.

Students learn IP addressing, Ethernet concepts, media, and operations to build simple LANs, perform basic configurations for routers and switches, and implement IP addressing schemes.

This course is the first of four networking courses to prepare students for the Cisco Certified Network Associate (CCNA) certification exam.

After completing this course, you will be able to:

  • Compare and contrast OSI, TCP/IP models, and TCP and UDP protocols
  • Describe firewalls, access points, wireless controllers, and network topologies such as star, mesh, and hybrid
  • Select the appropriate cabling type based on implementation requirements
  • Configure, verify, and troubleshoot IPv4 addressing and subnetting and compare IPv4 address types such as unicast, broadcast, and multicast
  • Identify the appropriate IPv6 addressing scheme to satisfy addressing requirements in a LAN/WAN environment

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NETW 152 Cisco Routing and Switching

COST: $1,197.60

LENGTH: 15 weeks

GRAND RAPIDS - LETTINGA
January 10 - April 25, 2018
Wednesdays from 6 - 9:50 p.m.
REGISTER

MIDLAND
January 8 - April 23, 2018
Mondays from 6 - 9:50 p.m.
REGISTER

Cisco Routing and Switching centers on the architecture, components, and operations of routers and switches in a small network.

Learn to configure and troubleshoot routers and switches and resolve common issues with RIPv1, RIPv2, single area and multi-area OSPF, virtual LANs, and inter-VLAN routing in both IPv4 and IPv6 networks.

This course is the second of four networking courses to prepare students for the CCNA certification exam.

After completing this course, you will be able to:

  • Interpret Ethernet frame format and troubleshoot interface and cable issues
  • Configure, verify, and troubleshoot VLANs (normal range) spanning multiple switches, interswitch connectivity, Layer 2 protocols, and port security
  • Describe routing concepts, including packet handling, forwarding decision based on route lookup and frame rewrite
  • Interpret the components of routing table and how a routing table is populated
  • Describe DNS lookup operation and troubleshoot client connectivity
  • Troubleshoot client- and router-based DHCP connectivity issues

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NETW 251 Cisco Scaling Networks

COST: $1,197.60

LENGTH: 7 weeks

LANSING
January 8 - February 19, 2018
Mondays from 6 - 9:50 p.m.
REGISTER

In Cisco Scaling Networks, you will learn the architecture, components, and operations of routers and switches in a larger and more complex network.

Configure and troubleshoot routers and switches and resolve common issues with OSPF, EIGRP, STP, and VTP in both IPv4 and IPv6 networks.

This course is the third of four networking courses to prepare students for the CCNA certification exam.

After completing this course, you will be able to:

  • Configure and troubleshoot EIGRP and OSPF in IPv4 and IPv6 environments
  • Configure, verify, and troubleshoot VLANs (normal/extended range) spanning multiple switches and interswitch connectivity
  • Troubleshoot STP protocols and STP-related optional features
  • Configure, verify, and troubleshoot (Layer 2/Layer 3) EtherChannel
  • Describe the benefits of switch stacking and chassis
  • Utilize access layer threat mitigation techniques, including 802.1x, DHCP snooping, and Nondefault native VLAN

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NETW 252 Cisco Connecting Networks

COST: $1,197.60

LENGTH: 7 or 15 weeks

GRAND RAPIDS - LETTINGA
January 9 - April 24, 2018
Tuesdays from 6 - 9:50 p.m.
REGISTER

LANSING
March 5 - April 16, 2018
Mondays from 6 - 9:50 p.m.
REGISTER

Discover WAN technologies and network services required by converged applications in a complex network with Cisco Connecting Networks. The course enables you to understand the selection criteria of network devices and WAN technologies to meet network requirements.

Configure and troubleshoot network devices and resolve common issues with data link protocols while developing the skills to implement IPSec and virtual private network (VPN) operations in a complex network. This course is the last of four networking courses to prepare students for the CCNA certification exam.

After completing this course, you will be able to:

  • Define characteristics, functions and components of a WAN
  • Describe SNMP, Syslog, and manage Cisco device configurations, IOS images and licenses
  • Understand QoS, virtualization and cloud services, and network programmability related to WAN access and core segments

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IAAS 224 Implementing Network Security

COST: $1,357.60

LENGTH: 15 weeks

GRAND RAPIDS - LETTINGA
January 11 - April 26, 2018
Thursdays from 6 - 8:50 p.m.REGISTER

CompTIA Security+ certification covers network security, compliance and operation security, threats and vulnerabilities as well as application, data, and host security. This course introduces hands-on, practical techniques for implementing security in today’s environment.

CompTIA Security+ certification is the most popular entry-level certification for IT security professionals. It is recommended that students have demonstrated operating system and basic networking experience.

After completing this course, you will be able to:

  • Implement basic security services on any type of computer network
  • Adhere to network security compliance and operation security standards
  • Take the CompTIA Secruity+ exam

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Health Courses

Health Offerings

Certified Professional Coder (CPC) Exam Prep

COST: $1,195

LENGTH: 15 weeks

GRAND RAPIDS - DOWNTOWN
February 8 - May 10, 2018
Thursdays from 5 – 10 p.m.REGISTER

GRAND RAPIDS - DOWNTOWN
January 20 - May 12, 2018
Every other Saturday from
9 a.m. - 5 p.m.
REGISTER

WARREN
February 7 - May 9, 2018
Wednesdays from 5 - 10 p.m.
REGISTER

The CPC course has been designed by coding experts to introduce and strengthen coding skills to help you achieve more in your career.

Medical Coding specialists are in high demand with a shortage of qualified candidates. According to the AAPC, certified coders earn an average 20% higher salary than non-certified coders and many employers now require certification for new hires.

After completing this course, you will be able to:

  • Apply official coding guidelines and conventions when assigning diagnosis and procedure codes
  • Effectively access and use the CPT®, ICD-10-CM, and HCPCS code manuals
  • Code a wide variety of patient charts using CPT®, ICD-10-CM and HCPCS codes
  • Successfully pass the Certified Professional Coder (CPC) exam offered by AAPC

To receive a certificate of completion, a requirement to sit for the CPC exam, you must receive a passing score of 73%.

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Medical Terminology

COST: $319.20

LENGTH: 4 weeks

ONLINE - 24/7 ACCESS
January 8 - February 2, 2018
REGISTER

Quickly master the basics of medical terminology. This 4-week online course omits time-consuming, nonessential information and helps you build a working medical vocabulary of the most frequently encountered suffixes, prefixes, and word roots.

Learn medical terms in the context of human anatomy and physiology to help you understand exactly how they are used in practice. You will be amazed at how easily medical terminology becomes part of your everyday vocabulary.

After completing this course, you will be able to:

  • Divide words into component parts and learn the meanings of the part
  • Relate terms to understand organs located in the body during health and disease
  • Locate and understand the various body cavities, body divisions, and planes
  • Understand prefixes and suffixes used in medical terminology
  • Discuss the various medical specialties and the medical terms used within each specialty
  • Spell medical terms correctly

Approved as a pre-requisite training to prepare for the Certified Professional Coder (CPC) Exam Prep course.

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Computer Skills Courses

Computer Skills Offerings

Excel Introduction

COST: $395

LENGTH: 1 day, 8 a.m. – 5 p.m.

GRAND RAPIDS - DOWNTOWN
February 15, 2018
REGISTER

LANSING
March 29, 2018
REGISTER

DETROIT AREA
March 1, 2018
REGISTER

Learn the fundamentals of Microsoft Excel to improve your job performance.  

In this one-day workshop, you will learn to use spreadsheets, formatting tools, shortcuts, and data entry techniques to streamline and simplify everyday tasks. 

After completing this course, you will be able to:

  • Swiftly navigate Excel menus
  • Manage numerous files for quick access
  • Create workbooks and perform calculations
  • Create basic charts and graphs
  • Protect your data
  • Use key formulas and functions
  • Find and correct errors

 

 

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Excel Formatting, Charts, and Reporting

COST: $395

LENGTH: 1 day, 8 a.m. – 5 p.m.

GRAND RAPIDS - DOWNTOWN
April 9, 2018
REGISTER

LANSING
April 26, 2018
REGISTER

DETROIT AREA
April 5, 2018
REGISTER

Create charts, use styles and templates, and manage advanced worksheet formatting. 

In this one-day workshop, you will learn how to use Excel to manage data sets, develop worksheets, and automate tasks to improve business intelligence. 

After completing this course, you will be able to:

  • Use excel to analyze numbers and track data
  • Graphically represent your information
  • Use formulas and solve formula errors
  • Apply What If Analysis tools
  • Trace precedent and dependent cells for auditing
  • Apply chart styles, filters, and data labels

 

 

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Excel Workbooks, Functions and Formulas

COST: $395

LENGTH: 1 day, 8 a.m. – 5 p.m.

GRAND RAPIDS - DOWNTOWN
March 22, 2018
REGISTER

LANSING
May 31, 2018
REGISTER

DETROIT AREA
May 3, 2018
REGISTER

Learn to store and analyze data using Excel.

In this one-day workshop, learn to perform calculations and manage data using Excel worksheets. Reorder, summarize, combine, and analyze alternative data sets to make your worksheets perform.  

After completing this course, you will be able to:

  • Apply permissions, versions and Excel options
  • Track changes and share workbooks
  • Perform advanced formula auditing and calculations
  • Use trend lines, secondary axes, and chart templates
  • Create and manipulate a PowerView sheet

 

 

 

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Excel Macros

COST: $395

LENGTH: 1 day, 8 a.m. – 5 p.m.

GRAND RAPIDS - DOWNTOWN
May 24, 2018
REGISTER

LANSING
June 21, 2018
REGISTER

DETROIT AREA
June 7, 2018
REGISTER

Although Excel provides hundreds of functions, you can also create your own functions by writing Excel macros to perform specific tasks.

In this one-day workshop, you will learn to record, edit, debug, and manage macros and the syntax used to create macros. We highly recommend participants have previous knowledge of Excel formulas, functions, and PivotTables. No previous macro experience is required. 

After completing this course, you will be able to:

  • Create, record, edit and debug a macro
  • Format worksheets using macros
  • Create and interactive worksheet
  • Perform custom calculations using Visual Basic Applications

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