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Process Improvement

Developing a culture of measurement, empowerment, and continuous improvement. 

The Process Improvement Department utilizes Lean Six Sigma (LSS), a methodology that focuses on removing waste & reducing variation in processes, in order to meet & exceed our customer expectations. Employees are trained on the LSS tools & techniques through participating on Process Improvement teams or as part of our newly designed DU LSS Program.

Lean Six Sigma

Lean Six Sigma (LSS) is a fact-based, data-driven philosophy of improvement that values defect prevention over defect detection. It drives customer satisfaction and bottom-line results by reducing variation, waste, and cycle time, while promoting the use of work standardization and flow, thereby creating a competitive advantage. It applies anywhere variation and waste exist, and every employee should be involved.

For more information, head over to the Lean Six Sigma Project page.

Process Improvement at DU

  • Define - What is the problem we are trying to solve based on Voice of Customer (VOC) & Voice of Business (VOB).
  • Measure - What is our current process performance from our customers perspective?
  • Analyze - What is the root cause for this problem?
  • Improve - What process must be implemented in order to eliminate the cause of the process problem?
  • Control - What must be tracked in order to measure & sustain the improvement?

Kathy Miner, Executive Director for Process Improvement