There’s an old saying, “You never get a second chance to make a first impression.” What many don’t consider is this addition, “...but it’s their last impression of you that counts the most.” Learn how to make a good impression during every encounter.

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After completing this course, you will be able to:

  • Understand what a good impression means and why they're important
  • Identify ways to make a good impression
  • Plan ways for you and/or staff to be better at making good impressions

CEUs Awarded: 0.15
PDCs Awarded: 1.5

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