There’s an old saying, “You never get a second chance to make a first impression.” What many don’t consider is this addition, “...but it’s their last impression of you that counts the most.” Learn how to make a good impression during every encounter.
After completing this course, you will be able to:
- Understand what a good impression means and why they're important
- Identify ways to make a good impression
- Plan ways for you and/or staff to be better at making good impressions