Managing conflict can be vital in changing culture and creativity in an organization. Unite your team and improve communication. The author of Twenty One Lessons for Mastering the Difficult Conversation provides techniques to master the difficult conversation process.

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After completing this course, you will be able to:

  • Learn the most effective way to prepare for the conversation
  • Gain tips to guide the conversation to be future focused and outcome oriented
  • Master methods to ensure the problem is solved once and for all

CEUs Awarded: 0.15
PDCs Awarded: 1.5

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