When it comes to achieving excellent customer service, engaged and willing employees is essential. Now, add accountability to the mix. When you combine product knowledge, empowered employees, and accountability you take customer service to the next level.
Without accountability, customer service equates to empty promises, excuses, and blaming others -- often the customers. Discover the principles of outstanding customer service, and how personal accountability can empower employees to succeed.
After completing this course, you will be able to:
- Understand the picture of personal accountability in customer service
- Utilize effective communication
- Use the power of serving others to improve customer interactions